At Delgon Laticare, we are committed to providing high-quality products and exceptional customer service to our customers. If you are not completely satisfied with your purchase, we offer a refund and return policy to ensure your satisfaction.
Returns:
We accept free returns if a customer raises a complaint via email within 3 days of delivery. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when it was received. We reserve the right to refuse any returns that do not meet our policy guidelines.
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your return. If your return is approved, we will initiate a refund, and the amount will be credited to your original payment method within 3 business days.
Refunds:
We offer a full refund on products if a customer raises a complaint via email within 3 days of delivery. To be eligible for a refund, the product must be unused, in its original packaging, and in the same condition as when it was received.
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If your refund is approved, we will initiate a refund, and the amount will be credited to your original payment method within 3 business days.
Please note that we do not refund the shipping charges, and the customer is responsible for the return shipping costs.
Damaged or Defective Items:
If you receive a damaged or defective item, please raise a complaint via email within 3 days of delivery. We will provide a free replacement or issue a full refund once the item is returned to us.
If you have any questions about our refund and return policy, please contact us at info@lati.care. We are always happy to help.